Discovery Hotels & Resorts take the digital lead with chatbot

Already the leading homegrown luxury hotel group in the Philippines, The Discovery Leisure Company, Inc. (TLDCI) is again taking a step further in digital transformation and customer service, with the introduction of the revolutionary auto-agent chatbot. This makes TLDCI the first homegrown hotel group in the country to utilize on-page AI technology as part of its award-winning customer service program.

Auto-Agent, an automated website chatbot created to help hoteliers provide an elevated quality service 24/7, is already being utilized in hotels abroad. Powered by Triptease, a UK-based tech solutions company that empowers hotels to recapture guest relationships from Online Travel Agencies (OTAs) and increase direct bookings. Guests can therefore expect immediate, high quality responses when chatting online, even when hotel staff are engaged or are not immediately available.

“Here at the Discovery Leisure Company, we’ve always believed that complementary to our superb, personalized service is the utilization of the latest technologies available,” says Blessy Townes, Group Director, Digital Marketing, TDLCI. “As such, we always keep abreast of the latest trends in the global hotel and hospitality industry.”

TDLCI is a proud pioneer among local hotels in the digital marketing space with its successful Independence Day Sale, Black Friday and 11.11 online promotional initiatives. In recognition of this, Townes has been invited as speaker at the Digital Travel Asia-Pacific and Direct Booking Summit Asia-Pacific, in Singapore next year. Both events will gather various hoteliers from the region to share their expertise and learn from other experts in the industry.

   

“The roll-out of the Auto-Agent chatbot service as part of our progressive digital transformation will truly take our already superior brand of service to a whole new level, providing for a great Customer Experience (CX) like never before,” says Townes.

The Auto-Agent chatbot will be available on Discovery Shores Boracay, Club Paradise Palawan, Discovery Suites, and Discovery Primea websites.

8990 Holdings launches leisure and resorts company

Top housing developer 8990 Holdings, Inc. has ventured into the leisure and hospitality industry with the recent launch of 8990 Leisure and Resorts. With PHP 5 billion worth of investments, the company is eyeing to open hotels and resorts in key destinations such as Cebu, Makati, Davao, Palawan, Boracay, Siquijor, Alabang, Manila, Iloilo, Legazpi, Clark, Lapu-Lapu, Siargao, and Baguio.

A total of 3,000 rooms will be developed in the next five years. 8990 Holdings’ foray into the hospitality industry is set to kickoff with three brands, namely Adama, a five-star luxury family resort, Kura, a four-star luxury hotel, and Argo, a resident urban hotel. Present to launch 8990 Leisure and Resorts were (from left) 8990 Leisure and Resorts president Lowell Yu, 8990 Holdings, Inc. chairman Mariano Martinez, and 8990 Holdings, Inc. president and chief executive officer Willie J. Uy.

Survive Everyday Peligro with the help of JolliSavers!

New JolliSavers video illustrates how you can overcome everyday peligro and mediocre meals

Petsa de peligro—that nerve-wracking time when payday feels so near yet so far—now extends beyond the 14th and 29th of every month. These days, because of the increasing prices of our daily needs, we now face “Everyday Peligro”, daily challenges we must overcome with our tight budget.

But as the latest Jollibee ad shows, there are creative and enjoyable ways to survive everyday peligro, especially with the help of JolliSavers!

In the newest video featuring legendary comedienne Eugene Domingo (playing the character of U.G.E. in the brand’s 14/29 JolliSerye series), Jollibee brings Diskarteng Savers to the table: hilariously fun yet practical tips to survive everyday peligro.

The video illustrates a common dilemma for young working Pinoys—wanting to get home as soon as the workday ends, but not willing to pay expensive fares and surge rates. To this situation, Eugene recommends a great Diskarteng Savers tip that will definitely be enjoyable and budget-friendly: going on a fun run home with your officemates! And while you’re enjoying the company of your friends, why don’t you stop by the nearest Jollibee store and avail of their JolliSavers meals - delicious and affordable food options for only P50.00 or less!

“Diskarteng Savers tips were inspired by real-life diskarte moves that working Filipinos do to creatively and enjoyably survive today’s trying times.”, said Cathleen Capati, Jollibee AVP and Head for Flagship Category. “JolliSavers serves as the key solution to conquering everyday peligro with its delicious and affordable offerings.”

Enjoy best-sellers such as the Beefy Langhap-Sarap Yumburger (P35.00*), the Cheesiest, Meatiest, Sweet-sarap Jolly Spaghetti (P50.00*), and the beefy-saucy Linamnam Ulam Burger Steak (P50.00*). JolliSavers is available for dine-in, take-out, delivery and drive-thru transactions in all Jollibee stores nationwide.

Watch out for more everyday survival tips, of course with the help of JolliSavers by liking Jollibee Philippines on Facebook, subscribing to Jollibee Studios on YouTube, and following @Jollibee on Twitter and Instagram.

* Prices may vary across different locations